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Role Profile: Part Time Barista - Closing Date Monday 15th June

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Role Profile: Housing Navigator Team Leader - Closing Date Friday 12th June

Job Description

Housing and Support Team Leader

Job Title

Housing Navigator Team Leader

Location

Based at the charity’s Head Office in Bishop Auckland

Reports To

CEO

Contract Type

Full-Time, Permanent

Hours of Work

37 hours per week, hours of work will be flexible.

The post holder will also participate in a telephone on-call rota to provide support outside normal working hours, including support to the Homeless Night Hub.

Job Purpose

The postholder will play a key role in delivering high-quality housing advice, homelessness prevention, and support services to individuals experiencing housing difficulties, homelessness, and associated health and wellbeing challenges.

The post holder will combine direct casework responsibilities with leadership duties, including supervising staff involved in the operation of the Homeless Night Hub and supporting with the effective delivery of daytime housing and support services.

The role includes:

Managing a personal caseload of clients requiring housing advice and support.
Leading and coordinating Night Hub staff to ensure safe and effective overnight service delivery.
Taking the lead on health and safety matters within the Night Hub and associated services.
Working collaboratively with colleagues and partner agencies, including hospital discharge teams, local authority housing departments, and health services.
Ensuring that people referred directly from hospital discharge teams and housing services receive timely and person-centred support.

Key Responsibilities

Service Delivery and Case Management
Hold and manage a caseload of individuals experiencing financial, wellbeing and housing instability.
Provide comprehensive housing advice, prevention interventions, and practical support.
Work closely with Count Durham Drug and Alcohol Services
Develop person-centred support plans and review progress regularly.
Assist clients to access accommodation, benefits, healthcare, and other relevant services.
Assisting with the move-on offer for people to access their own accommodation including applying for benefits/grants/wellbeing support
Advocate on behalf of clients with statutory and voluntary agencies.
Maintain accurate and up-to-date case records and monitoring information.

Team Leadership

Provide day-to-day leadership and support to Night Hub staff, Housing referrals, Security team.
Ensure efficient staffing cover and continuity of service delivery overnight.
Monitor staff performance and provide guidance and coaching.
Support team meetings and contribute to service planning and development.
Promote a positive, collaborative, and solution-focused team culture.

Homeless Night Hub Oversight

Lead operational oversight of the Homeless Night Hub.
Ensure referrals from hospital discharge teams and housing departments are processed appropriately and promptly.
Maintain safe admission and support procedures for all service users.
Respond to incidents and ensure appropriate escalation where required.
Ensure robust handovers between day and night staff.

Health and Safety

Take lead responsibility for identifying and addressing health and safety issues within the Night Hub and related services.
Conduct and review risk assessments.
Ensure compliance with safeguarding, fire safety, lone working, and emergency procedures.
Investigate incidents and implement corrective actions.
Promote a safe environment for clients, staff, volunteers, and visitors.

Partnership Working

Build and maintain effective relationships with:
- Local authority housing departments
- Hospital discharge teams
- Health and mental health services
- Substance misuse services
- Social care teams
- Voluntary and community organisations

Administration and Reporting

Maintain accurate records in line with organisational and funder requirements.
Contribute to monitoring reports and service evaluations.
Ensure confidentiality and compliance with data protection legislation.
Participate in audits and quality assurance processes.

On-Call Responsibilities

Participate in the organisation’s on-call rota.
Provide advice and decision-making support during emergencies and critical incidents.
Respond to issues arising in the Night Hub outside standard hours.

Person Specification

Essential Qualifications and Experience

Level 3 in health, social care or housing
Experience in wellbeing and health services, housing advice, homelessness support
Experience of managing a caseload and supporting individuals with complex needs.
Experience of supervising within a support setting.
Knowledge of homelessness legislation, housing options, and welfare benefits.
Experience working with hospital discharge pathways or health-related referrals.
Experience of conducting risk assessments and managing health and safety.
Experience in recruitment, induction, or mentoring of staff or apprentices.

Essential Skills and Knowledge

Strong leadership and organisational skills.
Excellent communication and interpersonal skills.
Ability to manage competing priorities and respond to emergencies.
Sound knowledge of safeguarding principles and procedures.
Proficiency in case management systems and Microsoft Office applications.
Ability to build effective partnerships with external agencies.
Commitment to equality, diversity, and inclusion.

Personal Attributes

Compassionate and person-centred approach.
Non-judgemental approach
Resilient and calm under pressure.
Flexible and adaptable.
Proactive and solution-focused.
Strong commitment to the charity’s mission and values.

Additional Requirements

Willingness to work flexibly between the hours of 9:00am and 8:00pm (if required).
Participation in a telephone on-call rota.
Enhanced DBS check.
Right to work in the UK.
Occasional travel to partner agencies and service locations.

Our Commitment

As a charitable organisation, we are committed to providing compassionate, high-quality support to people experiencing social, debt, and housing issues, empowering individuals to overcome challenges and achieve greater stability, wellbeing, and independence. We value diversity, inclusion, and the unique strengths of every team member and service user.

Role Profile: Apprentice Administrator - Closing Date Friday 5th June

Business:

Angel Trust, Kingsway Bishop Auckland

Reports to:

CEO

Department/Team:

Angel Trust Office

Role Deliverables

The Business Administration Apprentice supports the smooth and efficient running of Angel Trust Trading by providing high‑quality administrative, organisational, and customer‑focused support across the business.

This role is designed to help the apprentice develop strong professional skills while contributing to the day‑to‑day operations that enable the organisation to grow, deliver services, and maintain excellent relationships with customers, partners, and the wider community.

Main Responsibilities

Office & Administrative Support

The apprentice will play an important role in keeping the office running effectively by:

Managing incoming calls, emails, and enquiries, ensuring they are handled professionally and directed to the correct team members.
Supporting the creation, updating, and organisation of digital and paper‑based records.
Assisting with general office duties such as filing, scanning, data entry, and document preparation.
Helping maintain a tidy, organised, and welcoming office environment.

Customer & Community Engagement

Angel Trust Trading interacts with a wide range of customers, supporters, and partners. The apprentice will support this by:

Providing friendly and helpful customer service both in person and over the phone.
Assisting with booking enquiries, order processing, or service requests depending on business needs.
Supporting community‑focused activities, events, or campaigns where required.
Ensuring all interactions reflect the organisation’s values of compassion, professionalism, and integrity.

Business Operations & Coordination

The apprentice will gain experience in the operational side of the organisation by:

Assisting with scheduling, diary management, and internal communication.
Helping prepare reports, spreadsheets, and basic business documents.
Supporting stock management, supplier communication, or purchasing tasks where relevant.
Contributing to the smooth coordination of projects, events, or trading activities.

Digital & Systems Support

Developing confidence with digital tools is a key part of the apprenticeship:

Updating internal systems and databases with accurate information.
Learning to use office software confidently, including email, spreadsheets, and document creation.

Standards & Continuous Improvement

Answering the phones
Sign posting clients to the door for support
Complete your portfolio
Completing college work to high standards

Direct Reports

CEO

Role Requirements

Key skill requirements:

Essential Skills & Attributes

A positive attitude and willingness to learn.
Strong communication skills and a polite, confident manner.
Good organisational habits and attention to detail.
Basic IT skills, including familiarity with email and Microsoft Office tools.
Ability to work well as part of a team and follow instructions.
Reliability, punctuality, and a proactive approach to tasks.

Desirable Skills

Interest in business, community work, or charity‑based organisations.
Confidence using social media or digital tools.
Ability to multitask and manage time effectively.

Development in role:

This apprenticeship provides structured training and hands‑on experience to help the apprentice grow into a confident and capable business administrator. Development opportunities include:

Building strong administrative and organisational skills.
Gaining experience in customer service, communication, and professional conduct.
Learning to use business systems, CRM tools, and digital platforms.
Developing confidence in handling enquiries, preparing documents, and supporting projects.

The apprentice will receive ongoing support, mentoring, and formal training as part of their qualification.