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Please email over your CV to admin@angeltrust.co.uk to apply for this role ​​​​​

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​Role Profile: Retail Assistant

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Location

Based at the Emporium Store in Bishop Auckland, County Durham

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Reports To

Store Manager​

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Contract Type

Part Time

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Hours of Work

16-20 Hours Per Week 

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Job Purpose​

The Retail Assistant plays a vital role in delivering an exceptional customer experience and supporting the smooth day-to-day running of the store. This position ensures that customers feel welcomed, informed, and valued while maintaining high standards of presentation, stock management, and service. The role contributes directly to sales performance and the overall reputation of Angel Trust Trading Ltd.

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The role includes:

  • The Retail Assistant is responsible for ensuring customers receive excellent service and that the store operates efficiently. This includes a mix of customer-facing duties and behind-the-scenes tasks.

  • Customer Service · Greet customers warmly and assist with enquiries

  • Offer product advice and support customers in making informed purchases

  • Handle returns, exchanges, and customer concerns professionally Sales & Till Operations

  • Operate the till accurately and efficiently

  • Process payments, refunds, and loyalty transactions 

  • Promote special offers, new products, and company initiatives Store Presentation

  • Maintain high standards of cleanliness and organisation throughout the store

  • Ensure shelves are fully stocked, tidy, and visually appealing

  • Support merchandising and promotional displays Stock Management

  • Assist with deliveries, stock rotation, and inventory checks

  • Report low stock levels or discrepancies to management

  • Ensure products are correctly priced and labelled Teamwork & Communication

  • Work collaboratively with colleagues to achieve store targets

  • Communicate customer feedback and operational issues to supervisors

  • Support new team members with guidance and positive teamwork​

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Key Skills 

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The ideal Retail Assistant is approachable, reliable, and customer‑focused, with the ability to work in a fast‑paced environment while maintaining high standards.

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  • Strong communication and interpersonal skills

  • Friendly, positive, and customer‑centred approach

  • Ability to work well in a team and follow instructions

  • Basic numeracy and confidence handling cash and card transactions

  • Good organisational skills and attention to detail

  • Ability to multitask and remain calm under pressure

  • Willingness to learn about products and store processes

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Essential Qualifications and Experience

  • There are no set criteria for this role, however we are looking for candidates with relevant experience in a similar role​

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Our Commitment

As a charitable organisation, we are committed to providing compassionate, high-quality support to people experiencing social, debt, and housing issues, empowering individuals to overcome challenges and achieve greater stability, wellbeing, and independence. We value diversity, inclusion, and the unique strengths of every team member and service user.​

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Please email over your CV to admin@angeltrust.co.uk​ to apply for this role

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